Shipping policy

At ofcourseo, we want your new outfit to arrive with as little uncertainty as possible. This policy explains how we process orders, when you can expect delivery, and what to do if your package is delayed.

1. Order Processing Time

Our standard order processing time is 2 business days after payment is successfully confirmed.

Processing includes order verification, inventory checks, packing, and preparation for shipment. Business days exclude weekends and applicable public holidays.

Orders placed during holidays, promotional events, or unusually busy periods may require additional processing time. If a significant delay affects your order, we will make reasonable efforts to notify you.

2. Estimated Delivery Time

Our standard estimated delivery time is 7–15 days.

This estimate is intended to help you plan your purchase. Actual delivery times may vary according to the destination, customs clearance, local carrier operations, weather, public holidays, and other circumstances beyond our reasonable control.

Unless your checkout or shipping confirmation states otherwise, please allow up to 2 business days for processing in addition to the estimated delivery period.

3. Shipping Fees

One-item free shipping: One eligible item qualifies for free standard shipping under our one-item free-shipping offer.

Any exclusions, destination restrictions, or alternative shipping charges will be displayed on the applicable product page or at checkout before payment. Please check the final order summary before completing your purchase.

Optional expedited shipping, where available, may incur an additional charge.

4. Shipping Address

Please carefully review your full shipping address, postal code, telephone number, and email address before submitting your order.

If you notice an error, contact us as soon as possible at support@ofcourseo.com. We cannot guarantee that an address can be changed after an order has entered processing or been handed to the carrier.

5. Tracking Your Order

When tracking information is available, we will provide it through your shipping confirmation or another appropriate order update.

Tracking information may take time to appear after a package is handed to the carrier. Please allow the carrier time to update its system before reporting a tracking issue.

6. Customs, Duties, and Import Charges

International orders may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.

Unless the checkout explicitly states that such charges are included, customers are responsible for applicable import charges assessed by their local authorities. These charges are separate from the product price and any shipping fee paid to ofcourseo.

Customs inspections may also affect the estimated delivery time.

7. Delayed, Lost, or Damaged Packages

If your order has not arrived within the estimated delivery period, please contact us with your order number and tracking details. We will review the available tracking information and, where appropriate, work with the carrier to investigate.

If a package arrives visibly damaged or contains an incorrect item, contact us promptly and include clear photographs of the package and item where possible.

Delivery estimates are not guarantees, and a delay does not automatically mean a package is lost. We will assess each case based on the available shipping information and applicable law.

8. Return Shipping Is Separate

Our one-item free-shipping offer applies to eligible outbound standard shipping only. It does not mean that a return shipment is free.

For change-of-mind returns, customers are responsible for the cost of sending eligible items back to our designated return facility in China, subject to applicable law and our Return Policy.

9. Contact Us

Brand: ofcourseo
Legal Company Name: Huilai County Runda Trading Co., Ltd.
Customer Service Email: support@ofcourseo.com
Customer Service Phone: +86 198 2012 1478